Code Of Ethics
All members of CAPIA are required to abide by the following
Rules of Professional Conduct and Ethics. This better
enables us to ensure that our clients, members of the
public, are able to receive proper and ethical treatment at
1.) The members shall conduct themselves in a spirit of
fairness and justice to their clients, the Insurance
Companies, and the public.
2.) Members shall refrain from improper solicitation.
3.) No misrepresentation of any kind shall be made to an
insured or to the Insurance Companies.
4.) Commission rates shall be fair and equitable, and
strictly in accordance with the prevailing laws or
regulations of the California Insurance Department.
5.) Members shall conduct themselves so as to command
respect and confidence. They shall work in harmony with one
another, with their clients, and the Insurance Companies'
representatives, so as to foster a cordial and harmonious
relationship with all branches of the insurance business,
and with the general public.
6.) Members must be fitted, by the knowledge and experience,
for the work they undertake. They must not endanger the
interests of the public adjusting profession, or risk
injustice to insureds or to the Insurance Companies, by
attempting to handle losses or claims for which they are not
qualified, and for which they cannot find competent
7.) Members shall not engage in the unauthorized practice of
8.) Members shall not acquire any interest in salvaged
property or participate in any way, directly or indirectly,
in the reconstruction, repair, or restoration of damaged
property, except with the knowledge, consent and permission
of the insured.
9.) Members shall be cooperative and assist one another in
every possible way.
10.) Members shall not disseminate or use any form of
agreement, advertising, or any printed matter that is
harmful to the profession of public adjusting, or which does
not comply with the rules and regulations of the California
Insurance Department, or which might subject public
adjusting and public adjusters to criticism or disrespect.